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Frequently Asked Questions
General Questions
What is a Payday Loan?
A fast, convenient loan until your next payday. When you apply for the payday loan
on-line or over the phone, you can be approved instantly, and your cash advance
can be deposited electronically into your account the next business day. Payday
loans are designed to be short term loans to meet an immediate cash need and are
not intended as a solution for longer term financial problems. Credit counseling
services are available to consumers and are a viable option for longer term financial
problems. This type of loan has also been referred to as a Payday Advance, Payday
Cash Advance, Payday Loan, Payday Cash Loan, Faxless Payday Loan, or Cash Advance.
How much cash can I borrow?
Loan limits will be determined based on your income and other factors. Some states
have limits on the amount you can borrow through a payday loan. After successful
repayment of your Fastwire Cash advance, we may agree to increase your amount on
future payday loans. Click here to see the payday loan rates
that apply to your state.
I am a regular or reserve
member of the US Armed Forces/National Guard on active duty or a spouse or dependent
thereof. Am I eligible for a payday loan?
No. Due to recent changes in federal regulations, Fastwire Cash does not have a
product offering that adequately meets your needs.
Before Applying For Payday Loan
How do I apply for a payday
loan?
Just complete our on-line payday loan application,
or call toll free 1-800-221-9884 , 24 hours a day, and one of our friendly loan
consultants will complete the application for you. It’s that easy!
What if I have bad credit?
You can still qualify for a payday loan even if you have a low credit rating.
Is my payday loan application
confidential and secure?
Your payday loan application is protected under our Privacy
Policy and is completely secure.
How will I know that my payday
loan has been approved?
If you apply for a payday loan on-line, you will receive an on-line notification
advising you that you are pre-approved for the loan, pending verification of your
information. If you apply directly with Customer Service via the toll-free number,
you will usually be informed if you are pre-approved while still on the phone. Once
your information is verified, you will be contacted with your loan status.
How much does a payday loan
cost?
After Applying For Payday Loan
How and when will I receive
my cash advance?
Your application will be processed within minutes after receipt. If you are approved
for a payday loan and all information is verified by 5:00PM EST, you will generally
receive your cash advance the following business day directly deposited into your
checking or savings account.
When will my payday loan
be due?
Can I pre-pay the balance
on the payday loan?
You can pre-pay the balance of the payday loan or extension in whole or in part
at any time prior to the due date of that balance. If you pay off early, you may
be entitled to a refund of a portion of your fee.
Can I make a partial payment
on the principal owed?
Yes. You can make a partial payment in increments of at least $5 on the principal
owed on the payday loan without incurring additional charges above the charges provided
in the loan contract.
Just call us at 1-800-221-9884, or e-mail
support@fastwirecash.com to make a partial payment.
If I change my mind, can
I rescind my payday loan?
Yes. You have the right to rescind any payday loan made by us and cancel your obligations
by 5:00 PM (of the time zone as specified in your loan agreement) of the next business
day following the cash advance transaction without having to pay any charges provided
that you return all of the loan proceeds received. To cancel this Loan Agreement,
you must fax or email to us written notice of your intent to cancel prior to 5:00
PM (of the specified time zone) of the next business day following your cash advance
transaction at support@fastwirecash.com
or fax 800-416-5447.
Can I change the selection
I made on my application for my Due Date Payment Option?
Absolutely. If you live in a state that allows roll-overs and you requested to extend
the payday loan on the due date. In the event that we could not reach you when we
attempted to contact you, you can pay the payday loan in full by contacting us at
least 2 business days prior to the due date. You can also log onto your account
to make the request. You can make a partial payment at any time before the due date.
If you elected not to pay the loan in full on the due date, you can request to extend
the loan until your next pay date and only pay the renewal fee on the due date,
with the principal and fee due on the next pay date. If you live in a state that
does not allow extensions of the payday loan, you must pay the full balance on the
due date. You can also make a partial payment at any time before the due date. Click here to see the rules that apply to your state.
What is the cost to extend
a payday loan past the due date?
The cost to extend a loan is an additional fee at the same rate of the original
loan fee. Some states may require a percentage of the principal to be repaid with
each extension. Click here to see the rules for your state.
If there are no requirements to pay a portion of the principal in the state where
you reside, then on the third and subsequent extensions, you must pay a minimum
of $50 towards the principal in addition to the fees due for the renewal of the
loan until the payday loan is fully repaid. This is intended to be a consumer protection
as payday loans are designed to be short term loans to meet an immediate need. For
Utah customers, if you request an extension and we grant that request, you may obtain
an extension by paying at least enough to cover interest earned up to that point
(usually the finance charge previously disclosed). We also recommend that you pay
as much extra as you can to reduce your principal balance. You can extend your loan
up to a maximum of 12 weeks from the loan origination date.
What happens if I can't
or do not pay back my payday loan?
If you have not requested to extend your payday loan at least 2 days prior to the
due date, or you do not have any extensions available, you must contact us immediately
to set up payment arrangements. If you do not have the funds available in your account
on your due date, we will initiate collection procedures immediately. You will not
be eligible for future loans with us if you default on your payday loan.
Can I extend the payday loan
if I am not ready to pay it back on the due date?
If you do not want to repay your loan on the due date, you may extend your loan
until your next payday if you live in a state that allows payday loan extensions.
When you log into your account, you will be advised if you have any extensions available,
or you can call Customer Service at 1-800-221-9884. Extension requests must be received
at least 2 business days prior to your due date.
For Returning Customers
Once I pay off the payday
loan, how soon can I have another cash advance loan?
Generally, you can apply for a new payday loan after 2 business days ,unless there
are specific requirements for the state where you reside. It usually takes 2 business
days for your payment to clear your bank. Once we confirm that the payment has cleared,
we can issue another loan to you.
* North Dakota has a 3 business day requirement between payday loans.
How does the Return Customer
feature work?
We truly value our returning customers and want to make your application process
as fast and convenient as possible. Once you have applied for a payday loan with
FastwireCash, your personal information is saved in our secure webservers and is
protected by your private Customer ID and password. You will receive this ID and
Password at the end of your first application process with us. To apply for another
loan in the future, click on the Returning Customer link on the Home Page. Once
you enter your ID and password, your pre-completed application form is ready for
you. Once you review the application, update any information necessary and fill
in the next pay dates, you are ready for your payday loan to be processed. What
could be easier?
What if I forget my Log-In
ID or password?
Call Customer Service at 1-800-221-9884, 24 hrs a day, 7 days a week for assistance.
How do I update my profile
information?
To change your profile information, please call Customer Service, 24 hrs a day,
7 days a week at 1-800-221-9884 for assistance. You can change your end of loan
action (pay in full, extend loan, or make a partial payment) by logging on to your
account. Note: End of loan payment options vary by state and the number of renewals
you may have already taken on the loan. See the specific rules that apply to your
state by clicking on the Rates and Terms link. Your
account will also display your specific available options.
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